At Abes Jewelers we want you to love your jewelry purchase. However if you are not completely satisfied with your purchase you may return the item within 30 days of receiving it for exchange or store credit ONLY. This excludes custom orders. All custom sales are final and CANNOT be returned for cash or store credit. Items to be returned must be in its' original packaging and in unused condition with its' original pricing sticker. Shipping costs will not be refunded. Please contact customer service for more information on returning an item or call our Customer Support at 817-485-9601